1. You have the right to request a return within 3 days of receiving your order, provided that the product is unused, in its original packaging, and includes all accessories.

2. If the item received is incorrect, defective, or does not match the description, you may request a return or replacement within 3 days, free of charge. The product will be reviewed upon return before a refund is issued.

3. Refunds will be processed within 14 business days after your return request is approved and the returned item is inspected.

Frequently Asked Questions:

Can I return an item if I just changed my mind?

Yes, as long as the product is unused, in original condition, and requested within 3 days of delivery. In this case, the customer will cover the return shipping costs.

When is a return not accepted?

• If the product has been used or opened improperly.

• If accessories or original packaging are missing.

• For sensitive or non-returnable items, such as:

  • Installed filters

  • Electrical tools

  • Customized or made-to-order products

Who pays for return shipping?

• If the return is due to an error by our store (wrong item, manufacturing defect), we will cover all shipping costs.

• If the return is due to a personal reason, the customer is responsible for shipping fees, which will be deducted from the refund.

How do I request a return?

Please contact us via WhatsApp or through the Contact Us page. Provide your order number and a photo of the item if necessary.

When will I receive my refund?

Refunds are processed within 14 business days from the date the return is approved and the product is received and verified.